Privacy & Security
Bug & Pickle is committed to respecting your privacy. Your credit card and private information is protected when your order from us. We process payments through PayPal (but don’t worry, you don’t need a PayPal account) and we accept all major credit cards, debit cards, bank transfers and PayPal payments (of course).
PayPal automatically encrypts confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). This means your information is secure and safe when you order with us. However we always recommend you log off when not using your account, which increases the security of your information. Here’s a link to more info on PayPal’s fanatical security features (and we mean fanatical in a good way!): PayPal Security Centre
We’re anti-spam and do not and will never distribute your information to any third parties. Any personal information we request from you is only for the purpose of ordering or for our e-newsletter.
Return & Exchange Policy
We’re almost certain you’ll be happy with our products, but if you are not satisfied you are welcome to return or exchange your purchase within 15 days of the date received.
Send us the unused portion and include a copy of the original invoice. Also include your name, address, phone number and email address and let us know if you’d like a replacement or refund. What we’d like most of all is your feedback. Let us know why or how the product didn’t meet your expectation and how we can improve it.
Wrap everything up and send it to:
Bug & Pickle Returns
#3 - 1854 W. 1st Avenue,
Vancouver, BC, V6J 1G5
We currently ship to the USA and Canada, but if you live outside of North America and need a Bug & Pickle fix send us a quick email to: email@example.com and we’ll work something out, we’ve done it before and we’re happy to do it again!
We ship our products using Canada Post. Shipping times will vary depending on the shipping destination. Orders placed Monday through Friday will be processed within 24 to 48 hours of being placed. Orders placed on Saturday, Sunday or National Holidays will be processed the next business day. If there are any delays we will contact you by email or phone:
Shipping to Canada:
Order Price Shipping Price Shipping Time $20 and under $7.00 2-7 business days $21-$40 $8.00 2-7 business days $41 - $60 $10.00 2-7 business days $61-$80 $12.00 2-7 business days $81 - $100 $13.00 2-7 business days $100+ free 2-7 business days
Shipping to the US:
Order Price Shipping Price Shipping Time $20 and under $7.00 7-10 business days $21-$40 $8.00 7-10 business days $41 - $60 $10.00 7-10 business days $61-$80 $12.00 7-10 business days $81 - $100 $13.00 7-10 business days $100+ free 7-10 business days
We are working on having more shipping options available to you, but for now, if you need your Bug & Pickle asap, please email us or call us: 1.877.67B-LOOM and we will be happy to arrange for faster delivery.
Wrapping it Up
Bug & Pickle offers our signature gift wrapping with a selection of cards by Vancouver designer Designs by Val – baby girl , baby neutral or mum-to-be* - and we can also personalize your order for a special mum or baby, just contact us with your request and make sure to include all your contact info in case we have any questions or need more info to make your present perfect.
* Images may not appear exactly as on this site.